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Dr. Gary Kaplan has been CEO and chairman of the Virginia Mason Health System in Seattle since 2000. Kaplan, 63, is a practicing internist and chairman of the Institute for Healthcare Improvement's board. He pioneered the standardization of healthcare procedures by developing a customized version of the Toyota Production System. Kaplan has also offered warrantees on hip and knee replacements and recently posted estimated prices for the 100 most-common minor surgical outpatient procedures at Virginia Mason. His institution topped $1 billion in revenue for the first time last year. Related content Podcast: Kaplan discusses his system's quality-improvement work Virginia Mason to offer warranties on hip, knee replacements